Shipping policy

Shipping Policy

Effective date: September 25, 2025

Overview
We strive to deliver your order quickly and safely. This policy explains processing times, shipping methods, costs, international rules, and how we handle lost or damaged packages.

Processing time
- Orders are processed within 3–7 business days (Mon–Fri), unless otherwise noted. Personalized/custom items may take 3–7 business days.  
- Orders placed on weekends or holidays begin processing the next business day.  
- During peak seasons (sales, holidays) processing may be longer; estimated times will be shown at checkout.

Shipping methods & transit times
- Domestic standard: 3–7 business days.  
- Domestic expedited: 3–5 business days.  
- International: 7–21 business days depending on destination and customs.  
- Exact carriers (USPS, UPS, FedEx, DHL, etc.) and available services will be shown at checkout. Transit times are estimates and begin after order processing.

Shipping costs & free shipping
- Shipping rates are calculated at checkout based on weight, dimensions, and destination.  
- You may offer flat-rate or free shipping thresholds—displayed on your site. (Replace with your store’s free-shipping threshold if applicable.)

Customs, duties & taxes
- For international orders, recipients are responsible for customs duties, taxes, and brokerage fees. Delivery may be delayed by customs inspections.

Address changes, cancellations & backorders
- Contact us immediately to request changes or cancellations. We cannot change shipments after they’ve left our facility.  
- If an item is backordered, we will notify you with an updated delivery estimate and offer the option to cancel.

Tracking, delivery & signature
- Tracking information is sent by email when your order ships.  
- Some deliveries may require a signature; you will be advised at checkout or in the shipping confirmation.

Lost, stolen or damaged shipments-

Report damaged or missing items within 30 days of delivery date with photos and order number. We will investigate with the carrier and offer a replacement or refund where appropriate.  

- For stolen items, file a claim with the carrier and contact us for assistance.

Restricted items & address limitations
- Some products cannot be shipped to certain regions due to legal or carrier restrictions. We will notify you if an item cannot be delivered to your address.

Returns & exchanges
- See our Return Policy for eligibility, timelines, and instructions.

Contact
- Questions? Email: support@coverpop.co.uk or reply to your order confirmation. Include your order number for fastest service.